Support Ticket and Remote Assistance Portal 

Need help? Choose the appropriate option below to open a support request or receive remote assistance from our technical team. 

Open a Support Ticket 

Use this option to report issues, request service, or follow up on an existing case. 

• Submit a Service Request 

Remote Support Options 

Choose the remote support method that best fits your situation: 

Option 1: Remote Support – Host 

Persistent access setup for managed devices. Ideal for regular maintenance and long-term support. 
Download RS-Host 

Option 2: Remote Support – QuickSupport 

One-time access session, fast and secure. No installation required. 
Download RS-QuickSupport 

Option 3: Remote Support – QuickJoin 

Join a pre-scheduled remote session with one of our technicians. 
Download RS-QuickJoin 

Option 4: Microsoft Quick Assist 

Built-in Windows tool for remote support—no download needed. 

How to open it: 

1. Press Windows Key + S and type Quick Assist 
2. Click on the app and follow the instructions from your technician 

Learn More About Quick Assist 

Need help?, Call us at (540) 491-4545 or create an appointment.